Accessing Your Pension Profile

The following registration instructions will apply to you if you are a LAPP retiree receiving a pension, or if you are a beneficiary or surviving spouse/partner in receipt of a LAPP pension.

1. To access Your Pension Profile, click on the Login button on the right-hand side of the top blue bar on LAPP.ca. You can find it from any page of the website.

   

2. When the Login window appears, select Register Now at the bottom.

   

3. Registration

   Identify yourself in one of two ways:

   • First and Last name,
     • exactly as it was displayed on your annual statement, or
   • Your Plan Member ID,
     • This is your 10-digit identifier, which you can find on your annual statement or personalized correspondence from LAPP.

   For security purposes, you will also be required to enter:

   • the last four digits of your SIN, and
   • your date of birth.
   

4. Member Verification

   You will select your preferred method of verifying your identity:

   • Receive a verification code to your preferred communication method - email, mobile phone, or home phone
     • We will send you a one-time code that you must correctly enter in the verification code field in the next step.
   • Or “Specify the amount of my last pension payment received” to enter the net amount of your last pension payment.

   Email verification issues: If you do not receive your email verification code, you can select “Previous Step” and try a different verification method.

   Phone verification issues: If you do not receive a verification code, please select the link at the bottom of the verification screen that says, “Receive an automated call instead.” and a verification code will be provided by recorded message.

5. Register Your Email Address

   Enter the email address you’d like to use to log in and receive notifications and click Send Code.

   

   Check your email for the verification code and enter it in the verification code field at the bottom of the screen.

   A green checkmark will appear when you have correctly entered your verification code.

   

6. Preferred Communication Method

   

7. Phone Number Confirmation

   Review and update your phone numbers to ensure we have the correct numbers on file for your mobile and home.

   

8. Password

   Enter the password that you would like to use to log in to Your Pension Profile.

   Your password must:

   • be between 8 and 50 characters,
   • contain an upper-case letter, and
   • contain a number.

   Tip: The show/hide button enables you to hide or show the password as it is typed into the field.

   

9. Registration Confirmation

   Congratulations, you’ve successfully completed the registration process and you are ready to access Your Pension Profile! You will be presented with a confirmation screen telling you the process is complete and you will receive an email from us confirming your registration.

   

If you forget your username for Your Pension Profile we can help you recover this information.

You will need to go to the Login screen to get started.

1. Click on the Login button on the right-hand side of the top blue bar on LAPP.ca. You can find it from any page of the website.

   

2. When the Login window appears, select Forgot your username?

   

3. Verify Your Identity to Recover Your Username

   To recover your username, you will need to provide information that matches the information we have on file for your account. You will need to provide:

   • the email address or phone number currently associated with your pension account, and
   • your 10-digit member identifier or the last four digits of your social insurance number (SIN).

   Tip: If you do not receive an email, text phone message, click “Previous” to enter a different email or phone number.

4. Retrieve Username

   Your username will be sent to the email or phone number you entered. Retrieve it there and return to LAPP.ca to log in.

   

Tip: If you do not receive a username, it may be because you haven’t registered yet. Click register now to launch the registration process or contact us for further assistance.

If you forget your password for Your Pension Profile we can help you recover this information.

You will need to go to the Login screen to get started.

1. Click on the Login button on the right-hand side of the top blue bar on LAPP.ca. You can find it from any page of the website.

   

2. When the Login window appears, select Forgot your password?

   

3. Verify Your Identity to Recover Your Password

   To recover your password, you will need to provide information that matches the information we have on file for your account and verify your identity.

   You will need to provide

   • the email address or phone number currently associated with your pension account, and
   • your 10-digit member identifier or the last four digits of your social insurance number (SIN).

   Tip: If you do not receive an email, text phone message, click “Previous” to enter a different email or phone number.

4. Account Verification

   You will receive a verification code to the email or phone number you provided, as long as it matches the information we have on file for you. Check your email or phone to retrieve the verification code, then return to LAPP.ca to enter the code.

   Click Next after you enter your code.

   Tip: If you are trying to verify your identity by mobile phone and do not receive your code, you can select “Receive a code by recorded message” to get the code to your home phone.

   

   Tip: If you do not receive a username, it may be because you haven’t registered yet. Click register now launch the registration process or contact us for further assistance.

5. Enter Your New Password

   You will need to enter a new password; the same password needs to be typed into both spaces. Once the passwords match, you can click Submit.

   

6. Log In

   After you click Submit, your account is updated with your new password and you can log in to Your Pension Profile using your new account information.