Accessing Your Pension Profile

The following registration instructions will apply to you if you are a deferred member, which means you are no longer actively contributing to LAPP and have left your funds in the Plan.

1. To access Your Pension Profile, visit LAPP.ca and select the Login icon on the blue bar in the top right corner of the page.

   

2. When the Login window appears, select Register Now at the bottom.

   
3. Registration

   Identify yourself in one of two ways:

   • First and Last name,
     • exactly as it was displayed on your annual statement, or
   • Your Plan Member ID,
     • your 10-digit identifier that you can find on your annual statement or personalized correspondence you’ve received from the Plan.

   For security purposes, you will also be required to enter:

   • the last four digits of your SIN, and
   • your date of birth.
   
4. Member Verification

   The methods to verify your identity will depend on the information we have on file, but you will see the following option:

   • “Name my most recent employer” to name the last LAPP employer you participated in the Plan under.
     • Tip: Begin typing the name of your current LAPP employer and select the correct name from the suggested matches. You will also be asked to enter the postal code for your current home address.
     • You can access the List of LAPP Employers to search for your employer’s full legal name by sector or partial name to assist you in this step of the verification process.

   Tip: If you do not receive a verification code at any time during the verification process, please select the link at the bottom of the verification screen that says “I did not receive a verification code. Call me instead.” and a LAPP Member Services Centre agent will call you to assist.

5. Email Address

   Enter the email address you’d like to use to log in and receive notifications and click Send Code.

   

   Check your email for the verification code and enter it in the Verification Code field.

   

   A green checkmark will appear when you have correctly entered your verification code.

   
6. Password

   Enter the password that you would like to use to log-in to Your Pension Profile.

   Your password must:

   • be between 8 and 50 characters,
   • contain an upper-case letter, and
   • contain a number.

   Tip: The show/hide button enables you to hide or show the password as it is typed into the field.

   
7. Security Questions

   Select three security questions and answers, ensuring you carefully choose answers you can easily remember.

   • Tip: The answers are not case-sensitive.
   
8. Preferred Communication Method

   Select how you would like to receive your pension-related newsletters and statements.

   
9. Registration Confirmation

   Congratulations, you’ve successfully completed the registration process and you are ready to access Your Pension Profile! You will be presented with a confirmation screen telling you the process is complete, and you will receive an email from us confirming your registration.

   

The following registration instructions will apply to you if you are a LAPP retiree receiving a pension, or if you are a beneficiary or surviving spouse/partner in receipt of a LAPP pension.

1. To access Your Pension Profile, visit LAPP.ca and select the Login icon on the blue bar in the top right corner of the page.

   

2. When the Login window appears, select Register Now at the bottom.

   
3. Registration

   Identify yourself in one of two ways:

   • First and Last name,
     • exactly as it was displayed on your annual statement, or
   • Your Plan Member ID,
     • This is your 10-digit identifier, which you can find on your annual statement or personalized correspondence from the Plan.

   For security purposes, you will also be required to enter:

   • the last four digits of your SIN, and
   • your date of birth.
   
4. Member Verification

   Verify your identity using the following method:

   • Specify my most recently-received pension payment amount to enter the net amount of your last pension payment.

   Tip: If you do not receive a verification code at any time during the verification process, please select the link at the bottom of the verification screen that says “I did not receive a verification code. Call me instead.” and a LAPP Member Services Centre agent will call you to assist.

5. Email Address

   Enter the email address you’d like to use to log in and receive notifications and click Send Code.

   

   Check your email for the verification code and enter it in the Verification Code field.

   

   A green checkmark will appear when you have correctly entered your verification code.

   
6. Password

   Enter the password that you would like to use to log-in to Your Pension Profile.

   Your password must:

   • be between 8 and 50 characters,
   • contain an upper-case letter, and
   • contain a number.

   Tip: The show/hide button enables you to hide or show the password as it is typed into the field.

   
7. Security Questions

   Select three security questions and answers, ensuring you carefully choose answers you can easily remember.

   • Tip: The answers are not case-sensitive.
   
8. Preferred Communication Method

   Select how you would like to receive your pension-related newsletters and statements.

   
9. Registration Confirmation

   Congratulations, you’ve successfully completed the registration process and you are ready to access Your Pension Profile! You will be presented with a confirmation screen telling you the process is complete, and you will receive an email from us confirming your registration.