Some members may notice a change in your pension payments. This change is due to recent adjustments in federal and provincial tax rates.
Click here to read the full article.

Answers to Common Questions

To save time on the phone here are some answers to common question we receive from LAPP members.

Thinking about retiring?

Thinking about retiring?

When can I retire? The earliest a LAPP member can retire is your 55th birthday and the latest is December 31st of the year you turn 71. There are several things you'll want to know and consider when planning when you should retire. Learn more at When to Retire.
How much time should I give myself before I retire? It’s best to start the process early and give yourself 3 to 6 months before you plan to start your LAPP pension. Review the retirement checklist for all the important steps.
What are my pension options? When you retire, there is no one-size-fits-all option. Review your pension options here.

Leaving the Plan?

Leaving your employer?

I recently left my LAPP employer, what happens next? Within 8 weeks of leaving your employer, we will mail your LAPP Termination Statement. Read more about your options for staying in the Plan or for leaving the Plan.
Can I leave my money in the LAPP pension plan? Absolutely. If you leave your money in the Plan, you become what is called a deferred member. If, after deferring, you take another eligible position with a LAPP employer, you will add new pensionable service to what you have already earned and will increase the lifetime pension you will receive. You can also transfer your pension benefit to another pension plan. LAPP has transfer agreements with several other provincial and federal public sector pension plans. If you start working for a new employer who participates in one of those plans, you may be able to transfer your LAPP service to that new plan. Read more about the benefits of leaving your money in the plan.
What if I choose to leave the plan? If you’re under age 55, you can transfer your pension as a lump-sum commuted value to a locked-in retirement account (LIRA). The commuted value is the present value of a future pension that would be paid for a person’s lifetime after retirement. If you transfer your commuted value out of LAPP, you are no longer entitled to a lifetime LAPP pension. Make sure to review Leaving Your Employer : Next Steps.
I chose to leave the plan, when will I receive my commuted value payment? It will take 4 to 6 weeks to receive payment once all the required documents are received. This option is available if you are under age 55.

Returning from a leave?

Returning from a leave?

Can I buy back pensionable service time? Definitely. Your pensionable service is a key part in the formula used to calculate your future LAPP pension. The more service you have when you retire, the larger your pension will be. Here is information on buying back leaves.

Contact Us

LAPP pension benefits are administered by Alberta Pensions Services Corporation (APS) which provides member services on behalf of the Plan.

For All Inquiries Related to Your LAPP Membership or Pension:

Secure Messages: Log in to Your Pension Profile to ask questions, request information, and submit documents related to your personal pension file using Secure Messages.

Contact our Member Services Centre
Hours of Operation (MST)
Mon — Fri (except Thurs): 8:15 a.m. to 4:00 p.m.
Thurs: 9:30 a.m. to 4:00 p.m.

Phone: 1-877-649-5277

Fax: 780-421-1652

Have a general inquiry regarding LAPP?

This email address is for general inquiries only. Please use Secure Messages for all personal inquiries and requests for information.

Email: memberservices@lapp.ca

If you live outside of North America

Enter your country's international calling/access code
Then dial 1-800-661-81988 (Please make sure to include the additional “8.” Local long distance dialing rules will apply)

Your international calling code may vary by country.
Please confirm with your local telephone service provider before dialing.

The international toll-free number is available from the following countries:

Australia	Germany	Poland
Austria	Hong Kong	Portugal
Belarus	Hungary	Russia
Belgium	Ireland	Singapore
China	Israel	Slovenia
Colombia	Italy	South Africa
Croatia	Japan	South Korea
Cyprus	Latvia	Spain
Czech Republic	Luxembourg	Sweden
Denmark	Malaysia	Switzerland
Estonia	Netherlands	Taiwan
Finland	New Zealand	United Kingdom
Greece	Norway	Uruguay

In Person
In person services are available at both our Calgary and Edmonton offices which are open Monday through Friday from 8:15 a.m. to 4:00 p.m. (MST) (excluding holidays). Please see below for more information about the services available at each location.

Calgary
Our office is located in the heart of downtown Calgary. In person member one-on-one sessions are available by appointment. Please call us or book an appointment via Your Pension Profile. Office location details will be provided once your one-on-one session booking has been confirmed.

Edmonton
Our office is located at 5103 Windermere Blvd. SW. In person member one-on-one sessions are available by appointment. Please call us or book an appointment via Your Pension Profile. Document drop-off and walk-in support are also available here. Documents can be dropped off with reception during office hours, or at any time using our secure drop box located near the rear entrance.

Document drop-off and walk-in support are also available at our Edmonton office. Documents can be dropped off 24 hours a day at our secure drop box located near the rear entrance.

Address and Location Map

Our Edmonton office is located in
Unit 101 - 5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Visitor parking can be found in front of the APS building (on the north side).

I would like directions to LAPP

This is a photo of the LAPP building in Windermere

Mail
LAPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Media Inquiries
All media requests should be directed to Stakeholder Relations and Communications at the offices of LAPP Corporation.

For media use only

Nicole Martel
VP Stakeholder Relations and Communications

E-mail: nicole.martel@lapp.ca

The Client Service Advocate
They ensure that LAPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.

If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments you may request an administrative review.

Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca

The Privacy Advocate
Available if you have a concern about how your personal information is handled.

Phone: 780-391-3799
E-mail: privacy@apsc.ca

Management of the Plan
For inquiries only regarding the management of the Plan, contact the Management Team at LAPP Corporation.

Inquiries might include:

Pension reform
Plan funding
Plan investments
Plan operations/structure
Board decisions
Board documents

Any inquiries related to your personal pension or LAPP membership details must be directed to:
1-877-649-5277

LAPP Corporation
Email: letterstolapp@lapp.ca
Fax: 780-427-5030
Mail: PO Box 1315
Edmonton, AB T5J 2M8

Location of LAPP Corporation Principal Office:
Suite 1800, 10104-103 Avenue NW
Edmonton, AB T5J 0H8