Effective immediately, the Member Service Centre/administration building (APS) is closed until further notice to help limit the spread of COVID-19.

The Member Services Centre phone lines and Secure Messages remain open with regular hours.

Contact Us

For All Inquiries Related to Your LAPP Membership or Pension:

 Phone: 1-877-649-5277 

Member Services Centre Hours of Operation (MST) 
Notice: October 28 and October 30, the phone lines will not open until 12:30 p.m.
Our Member Services Team is working hard on system upgrades and training to serve you better. We apologize for any inconvenience this may cause. Secure Messages is available, and we encourage you to log in to the website and make use of this safe and secure way to contact us.

Mon - Fri (except Thurs): 8:15 a.m. to 4:00 p.m.
Thurs: 9:30 a.m. to 4:00 p.m.

          If you live outside of North America
  • Enter your country's international calling/access code
  • Then dial  1-800-661-81988 (Please make sure to include the additional “8.” Local long distance dialing rules will apply)

Your international calling code may vary by country.
Please confirm with your local telephone service provider before dialing.

The international toll-free number is available from the following countries: 

Australia Germany Poland
Austria Hong Kong Portugal
Belarus Hungary Russia
Belgium Ireland Singapore
China Israel Slovenia
Colombia Italy South Africa
Croatia Japan South Korea
Cyprus Latvia Spain
Czech Republic Luxembourg Sweden
Denmark Malaysia Switzerland
Estonia Netherlands Taiwan
Finland New Zealand United Kingdom
Greece Norway Uruguay

 

 Fax: 780-421-1652

 Secure Messages: Ask questions, request information and submit documents related to your personal pension file using Secure Messages in Your Pension Profile.

 General Inquiry E-mailmemberservices@lapp.ca
This email address is for general inquiries only. Please use the Secure Mailbox for all personal inquiries and requests for information.

 In Person
If you would like to make an in-person appointment, please call us or book an appointment via Your Pension Plan.

LAPP pension benefits are administered by Alberta Pensions Services Corporation (APS) which provides member services on behalf of the Plan.

APS office hours
Mon - Fri from 8:15 a.m. to 4:00 p.m. (MST) 

(excluding holidays)

Address and Location Map

APS is located at:
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

Designated visitor parking is available at the front of the building.

 I would like directions to APS

This is a map of the location of the LAPP Offices

 Mail
LAPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9


 Media Inquiries
All media requests should be directed to Stakeholder Relations and Communications at the offices of LAPP Corporation.

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For media use only

Sheri Wright
Vice President, Stakeholder Relations & Communications

 Phone: 780-427-5349
 E-mailsheri.wright@lapp.ca


 The Client Service Advocate
They ensure that LAPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.

If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments you may request an administrative review.  

 Phone: 1-888-643-1337
 E-mailclientadvocate@apsc.ca


 The Privacy Advocate
Available if you have a concern about how your personal information is handled.

 Phone: 780-391-3724
 Fax: 780-391-3771
 E-mailprivacy@apsc.ca


 Management of the Plan
For inquiries only regarding the management of the Plan, contact the Management Team at LAPP Corporation.

read more

Inquiries might include:

  • Pension reform
  • Plan funding
  • Plan investments
  • Plan operations/structure
  • Board decisions
  • Board documents

Any inquiries related to your personal pension or LAPP membership details must be directed to:  
1-877-649-5277

LAPP Corporation
Phone:
780-427-5447
Fax: 780-427-5030
Mail: PO Box 1315
                 Edmonton, AB T5J 2M8

Location of LAPP Corporation Principal Office:
Suite 1800, 10104-103 Avenue NW
Edmonton, AB T5J 0H8