For All Inquiries Related to Your LAPP Membership or Pension:
Phone: 1-877-649-5277
Member Services Centre Hours of Operation (MST)
Mon — Fri (except Thurs): 8:15 a.m. to 4:00 p.m.
Thurs: 9:30 a.m. to 4:00 p.m.
Your international calling code may vary by country.
Please confirm with your local telephone service provider before dialing.
The international toll-free number is available from the following countries:
| Australia | Germany | Poland |
| Austria | Hong Kong | Portugal |
| Belarus | Hungary | Russia |
| Belgium | Ireland | Singapore |
| China | Israel | Slovenia |
| Colombia | Italy | South Africa |
| Croatia | Japan | South Korea |
| Cyprus | Latvia | Spain |
| Czech Republic | Luxembourg | Sweden |
| Denmark | Malaysia | Switzerland |
| Estonia | Netherlands | Taiwan |
| Finland | New Zealand | United Kingdom |
| Greece | Norway | Uruguay |
Fax: 780-421-1652
Secure Messages: Ask questions, request information, and submit documents related to your personal pension file using Secure Messages in Your Pension Profile.
General Inquiry E-mail: memberservices@lapp.ca
This email address is for general inquiries only. Please use Secure Messages for all personal inquiries and requests for information.
In Person
If you would like to make an in-person appointment, please call us or book an appointment via Your Pension Profile.
LAPP pension benefits are administered by Alberta Pensions Services Corporation (APS) which provides member services on behalf of the Plan.
APS office hours
Mon - Fri from 8:15 a.m. to 4:00 p.m. (MST)
(excluding holidays)
APS is located at:
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Designated visitor parking is available at the front of the building.
I would like directions to APS
Mail
LAPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Media Inquiries
All media requests should be directed to Stakeholder Relations and Communications at the offices of LAPP Corporation.
For media use only
Nicole Martel
VP Stakeholder Relations and Communications
Phone: 587-340-8975
E-mail: nicole.martel@lapp.ca
The Client Service Advocate
They ensure that LAPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.
If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments you may request an administrative review.
Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca
The Privacy Advocate
Available if you have a concern about how your personal information is handled.
Phone: 780-391-3799
Fax: 780-422-0325
E-mail: privacy@apsc.ca
Management of the Plan
For inquiries only regarding the management of the Plan, contact the Management Team at LAPP Corporation.
Inquiries might include:
Any inquiries related to your personal pension or LAPP membership details must be directed to:
1-877-649-5277
LAPP Corporation
Email: letterstolapp@lapp.ca
Fax: 780-427-5030
Mail: PO Box 1315
Edmonton, AB T5J 2M8
Location of LAPP Corporation Principal Office:
Suite 1800, 10104-103 Avenue NW
Edmonton, AB T5J 0H8