On Friday, June 14, our Member Services Centre will be closed in the afternoon from 12 p.m. to 4 p.m. It will reopen on June 17.
We apologize for any inconvenience this may cause and encourage you to use all our online tools and Your Pension Profile (your secure online account) during this time.

Answers to Common Questions

To save time on the phone here are some answers to common question we receive from LAPP members.

Thinking about retiring?

Thinking about retiring?

  • When can I retire? The earliest a LAPP member can retire is your 55th birthday and the latest is December 31st of the year you turn 71. There are several things you'll want to know and consider when planning when you should retire. Learn more at When to Retire.
  • How much time should I give myself before I retire? It’s best to start the process early and give yourself 3 to 6 months before you plan to start your LAPP pension. Review the retirement checklist for all the important steps.
  • What are my pension options? When you retire, there is no one-size-fits-all option. Review your pension options here.

Leaving the Plan?

Leaving your employer?

  • I recently left my LAPP employer, what happens next?  Within 8 weeks of leaving your employer, we will mail your LAPP Termination Statement. Read more about your options for staying in the Plan or for leaving the Plan.
  • Can I leave my money in the LAPP pension plan? Absolutely. If you leave your money in the Plan, you become what is called a deferred member. If, after deferring, you take another eligible position with a LAPP employer, you will add new pensionable service to what you have already earned and will increase the lifetime pension you will receive. You can also transfer your pension benefit to another pension plan. LAPP has transfer agreements with several other provincial and federal public sector pension plans. If you start working for a new employer who participates in one of those plans, you may be able to transfer your LAPP service to that new plan. Read more about the benefits of leaving your money in the plan.
  • What if I choose to leave the plan? If you’re under age 55, you can transfer your pension as a lump-sum commuted value to a locked-in retirement account (LIRA). The commuted value is the present value of a future pension that would be paid for a person’s lifetime after retirement. If you transfer your commuted value out of LAPP, you are no longer entitled to a lifetime LAPP pension. Make sure to review the Terminations Checklist.
  • I chose to leave the plan, when will I receive my commuted value payment? It will take 4 to 6 weeks to receive payment once all the required documents are received. This option is available if you are under age 55.

Returning from a leave?

Returning from a leave?

  • Can I buy back pensionable service time? Definitely. Your pensionable service is a key part in the formula used to calculate your future LAPP pension. The more service you have when you retire, the larger your pension will be. Here is information on buying back leaves.

Contact Us

For All Inquiries Related to Your LAPP Membership or Pension:

Secure Messages: Log in to Your Pension Profile to ask questions, request information, and submit documents related to your personal pension file using Secure Messages.

Contact our Member Services Centre
Hours of Operation (MST)
Mon — Fri (except Thurs): 8:15 a.m. to 4:00 p.m.
Thurs: 9:30 a.m. to 4:00 p.m.

Phone: 1-877-649-5277

Fax: 780-421-1652

Have a general inquiry regarding LAPP?

This email address is for general inquiries only. Please use Secure Messages for all personal inquiries and requests for information.

Email: memberservices@lapp.ca

If you live outside of North America

  • Enter your country's international calling/access code
  • Then dial  1-800-661-81988 (Please make sure to include the additional “8.” Local long distance dialing rules will apply)

Your international calling code may vary by country.
Please confirm with your local telephone service provider before dialing.

The international toll-free number is available from the following countries: 

AustriaHong KongPortugal
ColombiaItalySouth Africa
CroatiaJapanSouth Korea
Czech RepublicLuxembourgSweden
FinlandNew ZealandUnited Kingdom

 In Person
If you would like to make an in-person appointment, please call us or book an appointment via Your Pension Profile.

LAPP pension benefits are administered by Alberta Pensions Services Corporation (APS) which provides member services on behalf of the Plan.

APS office hours
Mon - Fri from 8:15 a.m. to 4:00 p.m. (MST) 
(excluding holidays)

Address and Location Map

APS is located at:
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

There is currently some construction happening at the building, but we are open for business as usual. We ask that you park at the back of the building (on the south side) and enter the building through the rear entrance. Signs will direct you to the appropriate parking area and entry door.

 I would like directions to APS

This is a map of the location of the LAPP Offices

LAPP c/o Alberta Pensions Services Corporation
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9

 Media Inquiries
All media requests should be directed to Stakeholder Relations and Communications at the offices of LAPP Corporation.

read more

For media use only

Nicole Martel
VP Stakeholder Relations and Communications


 The Client Service Advocate 
They ensure that LAPP's pension benefit administrator, Alberta Pensions Services Corporation (APS), delivers on its commitments to provide excellent client service.

If you disagree with an administrative decision made by APS that affects your pension plan status or benefit payments you may request an administrative review.  

 Phone: 1-888-643-1337

 The Privacy Advocate
Available if you have a concern about how your personal information is handled.

 Phone: 780-391-3799

 Management of the Plan
For inquiries only regarding the management of the Plan, contact the Management Team at LAPP Corporation.

read more

Inquiries might include:

  • Pension reform
  • Plan funding
  • Plan investments
  • Plan operations/structure
  • Board decisions
  • Board documents

Any inquiries related to your personal pension or LAPP membership details must be directed to:  

LAPP Corporation
Email: letterstolapp@lapp.ca
Fax: 780-427-5030
Mail: PO Box 1315
                 Edmonton, AB T5J 2M8

Location of LAPP Corporation Principal Office:
Suite 1800, 10104-103 Avenue NW
Edmonton, AB T5J 0H8